FBI Essay Example | Topics and Well Written Essays - 250 words

FBI - Essay Example Department of Justice 1). FBI is one of the powerful and the largest agency in the world that not only deals with the law enforcement but also aim to end terrorism. Its official mission is upholding the law through investigating violation of the criminal law, protecting the United States from external attacks such as terrorists’ activities, and providing leadership and support to both local and international authorities (U.S. Department of Justice 1). The FBI performs its responsibilities in accordance to the constitution and in line with the public needs. The FBI does have the power to prosecute or take charge of any case from the local agencies. FBI also has different divisions that are in charge of processing information and handling different incidents under the justice department. The three FBI divisions include the IT Management Division, the IT Services Division, and the IT Engineering Division (U.S. Department of Justice 1). The FBI operates on a culture that seeks to serve America and its citizens. FBI Agents cannot wiretap suspects unless they have a court order to do so and it is regarded as felony incase wiretapping is done without a court order. Director James Comey is the current head of the FBI department (U.S. Department of Justice

In Miltons paradise lost, god Essay Example for Free

In Miltons paradise lost, god Essay In Miltons Paradise Lost, God is portrayed as having limited influence and contact with our world. This is perhaps a result of his respect for free will/conscience. This lack of contact is supported by one; Gods passiveness, there are several situations in the book in which God seems like he should be able to influence events but he simply doesnt act. When he does act, he acts indirectly. God seems to execute his plans through either his angels or his son. Finally, perhaps the best indication of Gods limited connections is in the cases where God uses complicated, elaborate plans to do things that if he really had 100% power he would perform simply and immaculately. In the book Paradise Lost, God plays a relatively passive role considering that he is by far the most significant character in this book. He seems to sit up on his heavenly throne and observes rather than interact with his creations. A good case of this is in Book three lines 80-90, when God watches Satan ascending from hell. It would seem that when he was alerted by Uriel, the archangel would have been a good time to intervene and smite down Satan. It almost seems like Miltons God wants the events of Paradise Lost to transpire because he yields so many times at so many opportunities to stop Satan. Satan should have been stopped at the very beginning. God must have foreseen this incident (the partaking of the forbidden fruit,) after all, does he not have sight of the future, past and present? (Book Three lines 75-80) Sadly, no-one will ever know what God was planning when he allowed Satan to run rampant in the garden. Or then again, maybe God wasnt planning anything at all but rather leaving events to unfold without divine intervention, thus his seeming respect for free will. The only problem with that theory though, is that God punished Adam and Eve for making a decision with the free will that he gave them. Two other instances make cases against Gods absolute power. Why was hell so easily escaped by Satan? One would think that a Purgatory created by God himself would be impenetrable. Even stranger is the case with the Angelic War. Although for the most part symbolic, God either was not capable or at least unwilling to strike down Satans attempted conquest before it began. Instead, God chose once again to remain passive and allow things to go along for awhile. A good question to ask at this point is just what are Gods intentions? If he truly wanted a perfect heaven with conformist angels, what is stopping him from taking their free will? That leads to the point that possibly the reason why Gods influence is limited is his own conscience, based on his respect of free will. When God does act in the story, it is almost exclusively indirectly through his Son, (as in Book Nine,) or through his Archangels. The most well-known case where God acts through his Son is when God sent him down to be sacrificed upon the cross. Although this specific event does not occur within this story, the reasoning behind it is lengthily discussed especially in Book Three. This however, only supports the thesis if one believes that Jesus is the son of God rather than the Christian view that God IS Jesus. (John, 8:58) Based on how Milton writes, it shows that he is using the interpretation of the Bible in which Jesus was created by God. Jesus plays a sympathetic role when it comes to mankind and often influences Gods decisions on what to do about Adam and Eve. He persuades God to allow him to go down to heaven to inform Adam about his state of sin. In this case, Jesus actually influences God rather than the usual case with God giving orders and Jesus acting carrying them out. God also acts a lot through his throng of angels. The archangels are his main instruments of manipulation. Of the seven archangels, Raphael, Michael, and Gabriel are the three most influential. God acts through Raphael most often. Raphael plays a large role in starting in Book Five lines 246-249 So spake thEtetnal Father, and fulfilld All Justice: nor delayd the winged Saint (Raphael)after his charge receivd. Raphael then proceeds down to the Garden to warn Adam and Eve of the impending danger posed by Satan. Raphael also spends Book Six and Book Seven informing Adam of the war in heaven and then telling him the nature of his own creation. Michael and Gabriel have slightly smaller roles than Raphael does; but they do get a chance to enact Gods will when he orders them to lead the faithful Angels in the war against Satan. The final case to prove Gods limited interactions and influence is when God seems to have to work around rules that he must have created himself. A good example of this is when he prepares for the redemption of man. It simply doesnt make sense that if God desires to redeem his creations that he simply doesnt grant them redemption from their sins. Instead he schemes up the elaborate plan to send his son down to receive punishment in place of man. Once again, this could be explained by God having to act within the parameters of what his conscience will allow, (regarding free will). Maybe God has to do these elaborate things so that he can justify to himself the redemption of man. Maybe he thinks that it is only right that somebody receives punishment. Cases similar in nature occur when God didnt keep Satan from entering the Garden of Eden and when he had to send the great flood. If not for his respect for free will, God wouldnt have had to allow mankind to sink so low. In Paradise Lost, Milton presents a God that is strangely limited in his actions and influence with his own creations. Whether through passiveness, indirectness, or a conscious distancing of himself God seems to allow many things to happen without direct intervention. However, this is not really a novel concept; people throughout history have questioned the concept of an all-powerful God in a very imperfect world.

Three Levels of Management

Three Levels of Management Introduction Information system means by which people and organizations utilize technologies, collect, store use and distribute information. Good information system is used to provide important information for decision making. The information technology may be used for the processing, storing or distribution of data. These technologies collectively include information technology and data. It is an organized combination of people, hardware, software, communications networks, and data resources that stores and retrieves, transform and disseminate information in an organization. Very main functions of information systems issystems analysis and design, that is to say, analyzing a customers business condition (or trouble), with deference towards information processing, and designing and implementing an suitableà ¢Ã¢â€š ¬Ã¢â‚¬ generally computerizedà ¢Ã¢â€š ¬Ã¢â‚¬ solution to the difficulty. Information systems professionals who focus in this part are known assystems analysts. The procedure begins with a complete determination of the clients information needs and business processes. The result normally involves various programming, in addition to the use of a suitable application software package(s), for example a database management system (DBMS) used for designing and implementing a database for the customer. It may also involve a number of networking considerations, depending on the users needs and goals. Levels of management The term level of management refers to a line of demarcation between various managerial positions. The number of levels of management depends upon the size, technology, degree, of diversity and nature of product. There are mainly three levels of management in most of the organization. There are Top level management Middle level management Lower level management Top level management Top level consists of the board of directors, general manager and other senior executives. They fix the objectives of the organization. They fix the objectives of the organization. They prepare policies and takes important decisions to accomplish the objectives of the organization. They issue instruction and orders to lower level management. Every organization runs by the managers in that organization, who are taking opinion in the all step of organizational activities. In a big organization the computer department responsible for giving information or data also called management information department. In an organizational information system is used to communicate and analyze the in every levels of the organization. In this level decides on the board objectives of an organization. Enterprise resource planning Enterprise resource planning is a method to add the information and processes of an organization into one single system. Generally Enterprise resource planning systems will have a lot of works including hardware and software, in order to attain integration, most ERP systems use a joined database to store data for different functions establish all over the organization. The word ERP firstly referred to how a big organization planned to use organizational wide resources. In the past,ERP systemswere used in better more industrial types of companies. However, the use of ERP has changed and is really complete, nowadays the word can refer to every kind of company, no matter what industry it falls in. Actually ERP systems are used in approximately every type of organization large or small. In order for asoftwaresystem to be considered ERP, it must provide an organization with functionality for two or more systems. While some ERP packages exist that only cover two functions for an organization (QuickBooks: Payroll Accounting), most ERP systems cover several functions. Executive Information Systems (EIS) An Executive Information System (EIS) is a type of management information system planned to assist and support the information and decision making needs of senior executives by given that simple access to both internal and external information related to meeting the strategic goals of the organization. The importance of executive information system is on graphical displays and easy to use user interfaces. EIS are enterprise large decision support system that helps top level executives study, evaluate and emphasize trends in important variables so that they can check performance and identify opportunities and troubles. Middle level management Middle level consists of head of financial departments. They are responsible to top management. They are concerned with organization and direction function of management. Interpretation of the programs and policies communicate by the top level management, organizing and manning their departments as per the main plan, plan the departmental operations, guide direct and motivate their workers to attain the objective, co-operate and co-ordinate with other departments, evaluate the performance of his subordinates, collect reports and statics from the lower and send in to top level management. These are the functions of middle level management. Acquire and arrange the resources to meet the goals of an organization. In this level define the detailed tasks to be carried out at the operational level. Management information and reporting systems (MIS):- These systems present mid-level and senior managers through periodic, often summarized, information that help them determine performance (e.g., an exacting regions sales performance in a particular time period) and create right decision based on that information. Provide middle level management with reports that summarize and categorise information derived from company database. Decision support systems (DSS): These systems are considered to assist mid-level and higher-level managers create those complicated decisions about which not all related restriction is known. There are decision support systems that help out groups to create consensus-based decisions; this is well-known as group decision support systems. A type of decision support system that is geared mainly toward high-level higher managers is theexecutive information system(EIS) orexecutive support system(ESS). As this has the ability to do extremely detail analyses, just like a regular DSS, it is designed mainly to help executives continue track of a little particular items that are critical to their day-to-day high-level decisions. Expert systems: An expert system is built with form keen on the computer the thinking processes and decision-making heuristics of a conventional specialist in an exacting field. As a result, this kind of information system istheoreticallyable of making decisions for a customer, based on input received from the customer Lower level management Lower level management is also known as supervisory management. This level includes supervisors, foremen, gang boss, accounts officer, sales officer etc. They are more concerned with direction and control function of management. Their functions are:- plan for a day or weak, organize the activities of his group, allot work to the workers under him, issue instructions at the site, motivate the employees, arrange materials, machines, tools etc. for workers, give guidance and supervise the employees, to maintain discipline and good relations with the groups. Most decisions at in this level require easily defined information that relates to the current status and activities within the basic business functions. Information is gained from detained report which contains information about routine activities. Detailed tasks defined by middle management are carried out by people at operational level. Transaction processing systems (TPS):- These documentation and way of an organizations transactions, for example sales transactions or stock items, from the instant everybody is first created until it leaves the system. This help out the managers at the daily effective level keep track of daily transactions in addition to create decisions on when to put orders, create consignment, and almost immediately. These systems capture and process about business transactions. Sometimes its called as data processing systems. It is mostly used at operational level. Usually creates detailed reports of daily transactions or future transactions. Reports generated are useful only to lower level managers of the organisation. Toyota Enterprises Information Systems Toyota Motor Corporation Australia (TMCA) is the second largest vehicle manufacturer in Australia. Toyota Australia has exported over 60000 cars to over 20 different commercial locations worldwide in 2003.Toyota Industries is developing and manufacturing information systems, such as the Warehouse Management System (WMS), and the stocking management system for automatic warehouses. When combined with the logistics equipment of TOYOTA Material Handling Company, we are able to provide our customers with optimized logistics solutions at their worksite. Business-to-consumer (B2C):- The main aspects of business -to-consumer this is the most common form in ecommerce. The business is selling its items to an individual. The supplier is the business owner and the purchaser is the individual consumer. In selling items through the website, business owners usually creates catalogs and online shopping carts for the consumers to choose from and for the business owners to accept online payments. Business-to-business (B2B):-The buyers and the sellers are both business owners. This is the type in which selling is among the companies. Mainly products that are sold by businesses are not manufactured by their own company. They immediately purchased those products throughout wholesalers or from the product manufacturer itself. For example, Toyota Motors does plenty of B2B dealings like purchasing the tires, glasses, rubber hoses and other parts of Toyota vehicles from another manufacturer. Consumer-to-consumer (C2C):- Consumer-to-consumer allows process of products between two individuals. This style does not require a middleman. Also the perfect example of this type is eBay in which it allows individuals to sell and purchase their products directly. Conclusion Information technology is very important in business organization. Information technology is used in every levels of the organization. Companies cannot exist without the use of information technology. The basic concept of information systems has been introduced. Hence, a general idea about the importance of information systems should be achieved. It is very clear that information system is very much important for the successful growth and development of the organization. Bibliography John.G.Burch Gary Grudnitski, Information System: Theory Practice. Graham Curtis David Cobham, Business Information Systems: analysis, design practice Robert.D.Galliers, Dorothy.E.Leinder, Strategic Information Management 4thEdition. George Reynolds, Ethics in Information Technology (2003). http://blog.philwebservices.com/different-types-of-ecommerce http://www.turningcourse.com/ukais/isdefn.pdf http://www.webopedia.com/TERM/I/Information_Systems.html http://books.google.co.uk/books?hl=enlr=id=7_-67SshOy8Coi=fndpg=PR9dq=information+systems+IN+TOYOTAots=YlWst9DhG2sig=cB9XURgqsBVDVdf80LLTvELxAQk#v=onepageq=information%20systems%20IN%20TOYOTAf=false

Death Penalty Essay -- essays research papers

The death penalty has both supporters and non-supporters. The following essay will not solve the issue; I will only try to persuade the reader to understand my point of view. The death penalty is justified in certain cases such as Mcveigh Vs State of Indiana; however it is unjustified in other cases, including Bloodsworth Vs State of Maryland. The death penalty is a must, especially in today’s society. With the increase in vicious crimes today, the government must act just as harsh with our justice system to try and prevent these types of crimes. Non-supporters argue that the death penalty is inhumane and should be considered murder. People of this malicious caliber must be dealt with in the same way, an eye for an eye. Putting these criminals to death doesn’t solve the crime that they committed, but it helps the victim’s family and friends to feel a sense of justification for what’s happened to them.   Ã‚  Ã‚  Ã‚  Ã‚  Capital Punishment has been part of the criminal justice system since the earliest of times. The earliest historical record that contains evidence of capital punishment is the Babylonian Hammurabi Code. â€Å"It ordered death for crimes as minor as the fraudulent sale of beer. Egyptians could be put to death for disclosing the location of sacred burial sites.† During the time of the code you were put to death for the smallest crimes, which now would be a minor offense or even considered being nothing Today, capital punishment is still apparent in society. People are put to death because of murder or rape. The different types of punishment used are anywhere from hanging to lethal injection. The death penalty is a better deterrent than imprisonment because taking offenders life is more of a severe punishment. By using the death penalty as a type of punishment, it will in the future prevent other criminals from committing similar crimes and eventually make our society a much better place to live. The concept is very simple, the death penalty prevents a murders by putting the fear of death into would be killers. A person is less likely to do something, if he or she thinks that harm will come to him. Another way the death penalty prevent murder, is the fact that if the killer is dead, he will not be able to kill again. As Issac Ehlrich is quoted saying, â€Å"If the execution of a guilty capital murderer deters the murder of one innocent life, the execution is just... ...pen everyday, and many get away with it. Those who do get caught don't stay in a jail cell for the rest of there live. If we could rig our streets of murderers, it could mean a safer place for everyone. Men and women could feel safer jogging or doing errands at night. Single women could feel safer in their homes. Children could feel safe playing in their yards. No executed murderer has ever killed again. BIBLIOGRAPHY 1.Bright, Steven B. â€Å"Judges and the Politics of Death: Deciding Between the Bill of Rights and the Next Election in Capital Cases.† Boston University Law Review 75 (1995) 2.Connors, Edward, www.clarkprosecutor.org/html/death/row/dye.htm 3.Flanders, Stephen A. Capital Punishment. New York, NY: Facts on File, 1991. 4.Long, Robert Emmet. Criminal Sentencing. New York, NY: H.W. Company, 1995. 5.Nathanson S. 1987 An eye for an eye Totowa: Rowman and littlefield 6.Robinson, Bryan, www.abcnews.go.com/sections/us/DailyNews/mcveigh001228.html 7.Tabak, Ronald J. â€Å"Report: Ineffective Assistance of Counsel and Lack of Due Process in Death Penalty Cases.† Human Rights 22.Winter (1995) 8.Zondervan Bible Publishers, The Holy Bible, pg. 12 Genesis 9:6

Digestion: Describe the digestion of a burger Essay

Digestion A burger is broken down mechanically by biting into it. The food in the mouth sets off salivary glands that secrete salivary amylase, which breaks down amylase in the burger. When the food is broken down enough, the tongue shapes the food in a bolus, or a ball. The bolus is pushed back to the pharynx at the back of the throat. The food stimulates the opening of the flap so the good goes down the esophagus, rather than the windpipe. Because of peristalsis, rhythmic waves created by muscles in the throat, the food slides easily down the digestive tract. Salivary amylase continues to break down the starch all the way down the esophagus. When the burger reaches the stomach, the epithelium, or stomach wall, secretes gastric juice which has a very high concentration of hydrochloric acid and breaks up the burger. In the gastric juice is also an enzyme that hydrolyzes proteins called pepsin. This pepsin starts out as the inactive pepsinogen, and is activated by hydrochloric acid in the epithelium. After this, the burger is churned in the stomach and becomes chyme, or vomit. From the stomach, the burger goes through the pyloric sphincter and into the small intestine. In the first 25 cm of the small intestine, the food goes through the duodenum, a place where pancreatic enzymes and bile from the live are stored. Bile, along with the enzyme lipase, breaks down fat while the enzyme nuclease breaks down nucleic acids and various enzymes, such as trypsins and peptidases, break down the proteins. These substances are called by hormones which act based on stimuli received, such as the food in the duodenum. Absorption also occurs in the small intestine because of its large surface area. It has a very large surface area because villi, or finger like projections on the surface, contain microvilli, smaller projections on the surface of the villi. Because of this, the surface area of the small intestine is greatly increased. The large intestine, or colon, has the job of retaining water. It reabsorbs water and nutrients that remain in the lumen. The undigested materials are then excreted in feces, and the digestion of the burger is completed.

american black essays

american black essays Midterm Essay #2: Topic #2 Irish and African Americans In the period of vast immigration into the United States and within it, the Irish and African Americans are very closely related in their experiences as immigrants and their experiences during and after their immigration. Their origins, flows, economic incorporation in the United States, settlement and socio-political adaptation was a little different but it had some similarities. Both groups were pushed and pulled out of their native lands by the same type of factors, and the problems that they faced were similar. The Push Pull theory and the Network Theory can explain their experiences as immigrants. The Irish migration to the United States was caused by many factors, but there were a few major ones that caused most Irish citizens to consider the migration to the new world. The Irish came from Ireland to escape many hardships that plagued them. First and foremost was the potato famine that was wide spread throughout Ireland. A fungus ate away most of the potato crop (I, 146) and since most of the economy was based on agriculture and the potato crop was a key product, the economy took a tremendous hit. Widespread unemployment, food shortages ran rampant throughout the country. Also the colonization of Ireland by the English government did not help the situation at all. The government was oppressive and did very little to ease the problems of Ireland during this harsh time. But also outside factors pulled the Irish to come to America. Labor recruiters from the United States ran ad campaigns and sent recruiters to Ireland to get the citizens to pack up and leave for Americ a. They promised steady jobs, high wages and a quality of life that was far superior to that of Irelands (I, 146). So not only were the Irish being pushed out of the country by hardships, but also they were being pulled into America by th...

The Assassination of Shaka Zulu (September 24, 1828)

The Assassination of Shaka Zulu (September 24, 1828) Shaka kaSenzangakhona, Zulu king and founder of the Zulu empire, was murdered by his two half-brothers Dingane and Mhlangana at kwaDukuza in 1828- one date given is September 24. Dingane assumed the throne after the assassination. Shakas Last Words Shakas last words have taken on a prophetic mantle- and popular South African/Zulu myth has him telling Dingane and Mhlangana that it is not they who will rule the Zulu nation but white people who will come up from the sea. Another version says swallows will be the ones to rule, which is a reference to white people because they build houses of mud as do swallows.​ However, the version which is probably the truest rendition comes from Mkebeni kaDabulamanzi, King Cetshwayos nephew and grandson of King Mpande (another half-brother to Shaka)- Are you stabbing me, kings of the earth? You will come to an end through killing one another. Shaka and the Zulu Nation Assassination by rivals to the throne is a constant in monarchies throughout history and around the world. Shaka was an illegitimate son of a minor chief, Senzangakhona, while his half-brother  Dingane was legitimate. Shakas mother Nandi eventually was installed as the third wife of this chief, but it was an unhappy relationship, and she and her son were eventually driven away. Shaka joined the military of the Mthethwa, led by chief Dingiswayo. After Shakas father died in 1816, Dingiswayo supported Shaka in assassinating his elder brother, Sigujuana, who had assumed the throne. Now Shaka was the chief of the Zulu, but a vassal of Dingiswayo. When Dingiswayo was killed by Zwide, Shaka assumed leadership of the Mthethwa state and army. Shakas power grew as he reorganized the Zulu military system. The long-bladed assegai and the bullhorn formation were innovations that led to greater success on the battlefield. He had ruthless military discipline and incorporated both men and youths in his armies. He forbade his troops to marry. He conquered neighboring territories or created alliances until he controlled all of present-day Natal. In doing so, many rivals were forced out of their territories and migrated, causing disruption throughout the region. However, he was not in conflict with the Europeans in the area. He allowed some European settlers in the Zulu kingdom. Why Was Shaka Assassinated? When Shakas mother, Nandi, died in October 1827, his grief led to erratic and deadly behavior. He required everyone else to grieve with him and executed anyone he decided was not grieving sufficiently, as many as 7,000 people. He ordered that no crops be planted and no milk could be used, two orders sure to induce famine. Any pregnant woman would be executed, as would her husband. Shakas two half-brothers tried more than once to assassinate him. Their successful attempt came when most of the Zulu troops had been sent north and security was lax at the royal kraal. The brothers were joined by a servant, Mbopa. Accounts vary as to whether the servant did the actual killing or it was done by the brothers. They dumped his body in an empty grain pit and filled the pit, so the exact location is unknown. Dingane assumed the throne and purged loyalists to Shaka. He allowed the troops to marry and set up a homestead, which built loyalty with the military. He ruled for 12 years until he was defeated by his half-brother Mpande.

The History Of The Negotiation Power Tourism Essay Essay Example

The History Of The Negotiation Power Tourism Essay Essay Example The History Of The Negotiation Power Tourism Essay Paper The History Of The Negotiation Power Tourism Essay Paper In general, negotiation mean dickering procedure between two or more parties seeking to detect a common land and make an understanding to settle a affair of common concern or decide a struggle ( Business Dictionary.com ) . Harmonizing to Fisher A ; Ury in their book Geting to YES: Negotiating Agreement without Giving In, negotiating is a basic ways in acquiring what you want from other peoples ( 1981 ) . While in Oxford Dictionary, dialogue average treatment aimed at making an understanding. In Women Are Geting Even ( WAGE ) web site, they interpret dialogue as conversation between two parties in order to do an exchange. Harmonizing to Rusk ( 2006 ) , the significance of dialogue is treatment intended to bring forth an understanding . It besides can be mentioning as common solutions that used to do a determinations and settle down the jobs ( Moore, 2012 ) , a procedure which is two or more parties attempt to hold on the rate of goods and services that they exchange ( Robbins A ; Judge, 2003 ) . Conflict and dialogue are a fact of mundane work-life, yet it frequently produces anxiousness ( Cutts, 2012 ) . The UK Border Agency has announced that there are still proficient jobs with on-line booking service ( Kelly, 2012 ) . This statement shows that sometimes online engagement faced a job such as lost record ( Kirschbaum, 2009 ) , security issues ( Fane, 2010 ) and proficient issues ( Scoot, 2012 ) . There are jobs that faced by client when they used online engagement system. Despite the fact that all the respondents ( except for one ) usage computing machines about every twenty-four hours, 14 % believe that booking online is non procuring in general ( Bogdanovych et al, 2006 ) . Conflict happen because of these jobs. Conflict happen when people did non hold with the issue, it will make a clash or tenseness between that person or groups ( Nahavandi, 1999 ) . Negotion is a procedure that analyzing the facts of state of affairs, exposing the involvement of both parties involver and bargaining to work out the struggle every bit many as possible ( Moore, 2012 ) . Negotiation permeates the i nteraction of about everybody in the organisation ( Robbins A ; Judge, 2003 ) . Harmonizing to Lucas ( 2008 ) , struggle might happen because of differing perceptual experience, inadequate or hapless communicating and besides contrary outlooks. These jobs frequently happen when covering with client particularly in travel bureau. In touristry industry dialogue is an of import procedure to derive a common understanding of something, particularly to go bureaus. It is important for them to corroborate what their client wants and demand. Through dialogue struggle between travel bureau and client can be reduced. Negociating through countries of struggle can frequently take to win-win state of affairss agreeable to parties, cut downing sick felling and struggle ( Queensland Government, 2011 ) . Travel agents have the dialogue power because they have maximal pick to offer to their clients ( Travel Cafe Inc 2011 ) . This means they have assortment of picks that they can acquire from their t ravel providers and they can give us the best trade with best value of possible. Online booking deficiency of firsthand cognition and seldom gives client chance to talk with person knowing about service that they are booking ( Morelock, 2012 ) . The clients and travel agents can help us to acquire what we want in our holiday. Online booking allow client to do all travel programs on the cyberspace means they can make it any clip of the twenty-four hours or dark at place or while they re on their tiffin interruption at the office ( Oakley, 2012 ) . It is true when we are making booking online we can do a engagement everyplace and anytime but we can non negociate the monetary value of the touristry merchandise that we wish to book. If we are negociating with travel agents, we have the opportunity to acquire lower monetary values as possible. Price dialogue normally occurs during buying of stuffs or supplies ( Francois, 2012 ) . For illustration, if a travel bundle to Cameron Highlands costs about RM300 for two darks, the clients can negociate the monetary value lower and can acquire around RM250. With dialogues, both parties will have their ain benefits and it is a win-win state of affairs ( Rusk, 2006 ) . When client asks an agent to negociate, means client are basically inquiring the agent to subsidise the ir holiday ( Brock, 2009 ) but through on-line system, client had no alteration to negociate with an agent because the monetary value is fixed. The Marriott International, Hilton Hotels, Sheraton Hotels A ; Resorts and others was charged in San Francisco Federal Court on charges conspired to utilize their market laterality to repair the hotel monetary values with travel web sites like Travelocity, Booking.com and Expedia, a subordinate of Priceline.com From this instance we can see that client can non negociate the monetary value because the monetary value is fixed. The purpose of the dialogues is to make up ones mind the monetary value that is acceptable for both parties ( Francois, 2012 ) From monetary value dialogue procedure it becomes dickering procedure. Negotiations normally follow a procedure of positional bargaining ( Cutts, 2012 ) . Oxford Online Dictionary give two reading of bargaining, the first is an understanding between two or more people or groups as to what each will make for the other. The 2nd is a thing bought or offered for sale much more stingily than usual or expected. There are two types of dialogue which are distributive bargaining and integrative bargaining ( Robbins A ; Judge, 2003 ) . Distributive bargaining besides called claiming value, zero-sum or win-lose bargaining is a competitory scheme that is used to make up ones mind how to administer a fixed resource such as money ( Spangler, 2003 ) . Honeyman ( 2012 ) , interpret intergrative bargaining as one of platform which party attempt to understand involvements of another party, on the outlook that it will assisting the opposition to make solution as antiphonal its ain concerns. Harmoniz ing to Tewart ( 2012 ) , many times people say they do nt wish to negociate ( dickering ) yet, they still shop about and neer pay full monetary value. The word bargaining here does non merely average monetary value dialogue, it is a much differentiated and broader term ( Management Study Guide, 2012 ) . Customer besides can dicker to construct his or her ain trip with or without aid from a client attention executive ( Agarwal, 2012 ) , inquiring whether travel bureau offer travel insurance ( trip Travel Responsibility Informed A ; Protected, 2012 ) and a client can seek damages under certain fortunes normally referred as the right to mend, replacing or refund ( Government of South Australia, 2011 ) . These are things that client can dicker with travel bureaus. The freedom of client is restricted when they make booking through online. Customer can non corroborate their specific demand when make the online engagement through the hotel reserve system ( Vyas, 2010 ) . For illustration, when they make booking through hotel reserve system, if they have something that they do nt understand, no topographic point for them to raise the inquiries. Harmonizing to Lloyd, booking online does nt hold single to cover with booking procedure, it leaf to client to read and understand the complicated footings and conditions. One of the advantages of booking direct with the hotel, by phone or electronic mail, is that client can bespeak a specific room of the hotel and they can non usually do that online or with an agent ( Trend, 2010 ) Harmonizing to Tewart ( 2012 ) , most people act in their best involvement and most people who say they do nt wish negociating, really still desire to. This statement show that clients still love to negociate and online engagement system prevent them from making it. Negotiation is needed in order to procure the resources required for successful undertaking completion ( Evans A ; Lindsay, 2008 ) . Through negociating win-win solutions with clients it will non merely give your company the best opportunity to win but will besides make relation between client and your company for future gross revenues chances ( Douglas, 2003 ) . Negotiation besides can increase lucidity about the job, can take to advanced discoveries and new attacks, engagement in struggle can sharpen attacks to bargaining, act uponing, viing and besides can concentrate more attending on basic issues and lead to solution ( Wertheim,1996 ) Vyas, J. ( 2010, August 10 ) .A Disadvantages of booking online on travel portals. Retrieved from hypertext transfer protocol: //ezinearticles.com/ ? Disadvantages-of-Booking-Online-on-Travel-Portals A ; id=4832401 [ Web log message ] . ( 2012 ) . Retrieved from hypertext transfer protocol: //www.wageproject.org/files/neg.php Queensland Government, Department of Employment, Economic Development and Innovation. ( 2011 ) .Negotiation accomplishments. Retrieved from web site: hypertext transfer protocol: //www.skills.business.qld.gov.au/running/1172.htm hypertext transfer protocol: //www.businessdictionary.com/definition/negotiation.html Oakley, R. ( n.d. ) .A The advantages of on-line reserves. Retrieved from hypertext transfer protocol: //traveltips.usatoday.com/advantages-online-reservations-63078.html Lucas, R. W. ( n.d. ) .A Reacting to conflict with clients. Retrieved from hypertext transfer protocol: //www.selfgrowth.com/articles/Responding_to_Conflict_with_Customers.html Lloyd, M. G. ( n.d. ) .A Advantages and disadvantages of an online engagement system read more: Advantages and disadvantages of an online engagement system | ehow.com hypertext transfer protocol: //www.ehow.com/info_8780323_advantages-disadvantages-online-booking-system.html Johanson, M. ( 2012, August 21 ) .A Travel web sites, hotels accused of price-fixing. Retrieved from hypertext transfer protocol: //www.ibtimes.com/travel-websites-hotels-accused-price-fixing-751937 Brock, C. ( 2009, July 13 ) .A Negociating rates and menus with travel agents. Retrieved from hypertext transfer protocol: //ezinearticles.com/ ? Negotiating-Rates-and-Fares-With-Travel-Agents A ; id=2603163 Tewart, M. ( n.d. ) .A Peoples still love to negociate. Retrieved from hypertext transfer protocol: //www.expressyourselftosuccess.com/people-still-love-to-negotiate/ Trend, N. ( 2010, February 11 ) .http: //www.telegraph.co.uk/travel/columnists/nicktrend/7213438/hotel-booking-should-you-use-an-online-agent-or-go- Dickering power of clients. ( n.d. ) . Retrieved from hypertext transfer protocol: //www.managementstudyguide.com/bargaining-power-of-customers.htm Top inquiries to inquire your travel agent. ( n.d. ) . Retrieved from hypertext transfer protocol: //trip.ustia.org/safety/articles/1233/top-questions-to-ask-your-travel-agent/ Government of South Australia, Business, Industry and Trade Department. ( 2011 ) .A Refunds to clients. Retrieved from web site: hypertext transfer protocol: //www.sa.gov.au/subject/Business, industry and trade/Starting and pull offing a business/Running a business/Selling to customers/Sales patterns in your business/Refunds to clients Cutts, R. N. ( n.d. ) . Using principled dialogue to decide workplace issues.A Conflict Management, 3. Retrieved from hypertext transfer protocol: //nl.walterkaitz.org/RNicoleCutts_PrincipledNegotiation.pdf Spangler, B. ( 2003, June ) .A Distributive bargaining. Retrieved from hypertext transfer protocol: //www.beyondintractability.org/bi-essay/distributive-bargaining Spangler, B. ( 2003, June ) .A Integrative or interest-based bargaining. Retrieved from hypertext transfer protocol: //www.beyondintractability.org/bi-essay/interest-based-bargaining AGARWAL, S. ( 2012, October 08 ) . Want to do your ain travel path? here are few portals that will assist you.A The Economic Times. Retrieved from hypertext transfer protocol: //articles.economictimes.indiatimes.com/2012-10-08/news/34322860_1_travel-agents-travel-itinerary-travel-hotspot Francois, C. ( 2012 ) .A What is monetary value dialogue? . Retrieved from hypertext transfer protocol: //www.wisegeek.com/what-is-price-negotiation.htm A Nahavandi, A. A ; Malekzadeh, A.R. ( 1999 ) .A Organizational Behavior: The Person-Organization Fit ( ch. 13 ) .A Upper Sandle Ridge, NJ: Prentice Hall.

Assignment Essay Example | Topics and Well Written Essays - 2000 words - 9

Assignment - Essay Example alued and measured and as such how organizations will effectively communicate the contents of their business plan to key stakeholders such as the relevant investors and employees. Lastly this paper will provide my opinion on which of the three businesses is the most likely to succeed and which of the three businesses is most likely to fail. The format that this paper will take is to first present the business case, present a little background information on the company and follow up with the relevant analysis by conducting a marketing plan, operational plan, financial plan, an a human resources plan for each business. The first sample business plan that this paper will address will be Singapore Airlines proposed all business class service. According to the Company Website (2010) Singapore Airlines has introduced a daily air service to New York (Newark) and to Los Angeles on their new A340-500 which would be fitted with 100 seats configured in a 1-2-1 floor pattern. According to BTN Online (2008) it was the case that the airline had first proposed the idea a few years ago and had proposed a price at approximately $8,200 per person for the Newark flight. While this seems like a dramatic change for the airline it was the case that the company had been moving this direction for quite some time, as many of the same planes in operation have a two class system and feature only a total of 181 seats. Singapore airlines have long been known as the flagship carrier of Singapore, and operate a fleet known to be one of the larges air carriers in Asia. It is the case that the company according to their website has been in operation since 1947 when the company was founded as Malaysian airways. The company has long tried to differentiate itself from a number of its competitors as offering one of the more premium flying experiences in the world and as of 2010 it ranks among the top air carriers globally in terms of revenue earned from passenger kilometers. As the company is

Education 12 Essay Example | Topics and Well Written Essays - 500 words

Education 12 - Essay Example The parent should also make the effort of establishing the child’s behavior in school by talking to the teachers and other school staff. They should also attend meetings and follow up on their children’s academic performance. The parent should also attend any parent-teacher conferences organized. The teachers and parents have to discuss together the student’s grades in class, his or her behavior as well as other accomplishments (Bennett, Finn & Cribb, 2000). According to the article Playing Their Parts: Parents and Teachers Talk About Parental Involvements in Public Schools, parents should follow up with their children especially when they realize that the children are having trouble with their academics. Parents should also make sure that their children are doing home-works and other assignments given to them. For any improvement to be realized on the child, the parent must take part. Some parents don’t prepare their children well for school and neither do they teach them basic manners and etiquette. Probably parents need to have knowledge on how to treat their school-going children. They should be taught on the basic routines that will keep them informed about their children’s progress in school and their academic performance. Parents should also learn how to establish whether their children are probably having trouble in school and be able to talk them through it or offer any necessary support. Most of the time, parents tend let children under the guidance of their teachers without making any follow up (Bennett, Finn & Cribb, 2000). Mrs. Youngsmith is my most memorable teacher. After moving from California to Florida, she made sure that I adjust well in this new environment without much trouble. She made this period a great learning experience for me. She was an effective caregiver because she would stay before and after school and help me with homework, tutorials and class

Farming Methods Essay Example | Topics and Well Written Essays - 750 words

Farming Methods - Essay Example Industrial agriculture is a form of agriculture, wherein the industrialized mode of working has created a great impact in the way this agriculture functions. It consists of the industrial production of poultry, crops and livestock, that enable the packaging of these products right onto the shelves of supermarkets! It involves a great deal of mechanisation and a more economic and consumer-oriented approach. This mode of agriculture also involves the implementation of genetic technology and other scientific methods to obtain the exact kind and quality of the agricultural output involved. This industry is inclusive of meat packaging, fisheries and poultry, besides cereal crops and other food grains. The living creatures that come as a part of this processing are literally abused and malpractice is imposed upon them, which raises numerous ethical concerns. The advantages of this type of agriculture is that, it provides cheap and huge quantity of output, especially with the desired quality and characteristics. We can lay our hands on dairy products, meat and other crops, in super markets and simply consume them without any further thought. However, it is a deterrent to the employment of a big labour force and also raises numerous questions, as far as its ethical aspect is concerned. Firstly, it raises the questions of animal ethics. Industrial agriculture undermines the natural freedom of animals and works against the innate way of how the animals' lifestyle functions. In fact, these animals are fed with artificial fodder and other antibiotics to produce the desired output. This is a great injustice to these creatures that cannot express their discomfort! In addition to this, the antibiotics and other artificial products used as animal fodder can indirectly cause a great deal of harm to humans who consume the end agricultural product. Therefore, it causes harm both ways! Next, it also contributes to the destruction of the environment and the ecological system, since industrial farms use immense amounts of fertilizers and other chemicals to enhance the quality of the agricultural output. They tend to cause an imbalance in the soil properties and the industrial effluents that emerge as waste products cause lot of harm to life forms in and around the region. These are some of the concerns that arise from the implementation of industrial agriculture. This form of agriculture is highly polluting and consists of derogatory practises of animal abuse. In addition to this, the end products, in the long run affect the human system adversely, due to the high amounts of toxins that get accumulated as a result of consumption. Some food for thought: Industrial agri

Ethic Diversity in China Term Paper Example | Topics and Well Written Essays - 1750 words

Ethic Diversity in China - Term Paper Example Although these two groups, Tibetans and Mongolians are the vast majority groups, which have the biggest population, China is ethnically very diverse nation. Based on the country’s provincial data for the years 1982 to 2007, there is evidence that the neoliberal process in China has many impacts on the minority groups in the country. Apart from the eastern coastal regions, the other parts of China are highly ethnically diverse (Smith 76). The other parts of the country are four times more ethnically diverse than the coastal parts. Most of these minority ethnic groups in China are highly affected by the neoliberal process over the last years. Neoliberal process affects these groups in terms of economical, political, and social conditions. Over the last thirty-five years, China has gone through a fast economic development and growth in the world. However, according to many studies the coastal provinces have an average growth, which is much higher than in the other provinces. During the 1970s and 1990s, the GPD per capita of the coastal province grew by a rate of 10% much higher than in the other provinces (Schiller and Ayse 178). The inequality of income generation between the coastal regions and the other poor provinces, which accommodates the majority minority groups of china such as Tibetans and Mongolians, continued to increase over time. Nowadays, the majority of the poor citizens of China are found with these minority groups living in the western China. The gap between the rich and the poor keeps on increasing hence portraying the impacts of neoliberal process in the country. The big question asked by many people is, why are coastal provinces richer than the other provinces in China? Many studies have investigated the factors that affect the income inequality in the country. Most of the studies conclude that it is due to the neoliberal process in the country that

To study the morphology and behavior of primates in a zoo setting Essay - 1

To study the morphology and behavior of primates in a zoo setting - Essay Example They are also very generous because they share their prey with members of other groups. They are cunning and diligent after they kill their prey because they eat it on trees to avoid other predators. The primates also remove tree leaves and use it to create a tool that they use capture insects that they eat as food. Interestingly, chimpanzees steal honey from beehives that they eat and later use small shrubs as toothpick. Leaves are folded to create a ridge that is used to fetch drinking water. Conversely, chimpanzees use rocks to hunt for their prey. Unfortunately, they experience difficulty when they use such weapons because their lack proper hand coordination (Palomar, paras.1-2). The zoo is a home for the red Ape, which is becoming extinct. They have a well-built body structure and are unsociable. The organization has made measures ensure that they protect the endangered species, and construction of the equipment is underway. The zoo supports initiatives to protect the orangutan from becoming extinct have been put forth. According to the organization, a breeding project is ongoing in the United States to enhance the lives of the primates (Toronto zoo, paras. 1-3). Monkeys are also part of the primate family. During the tour, we observed monkeys were vegetarians. They affectionately relate with their young ones and are united in groups. The young ones also monitored how their elders were hunting for food and at times tried to imitate them. The animals also Quadra pedaled in groups and in some instances chased away other animals that tried to attack them. They hunted without having any interference because other animals were scared of them. Unlike chimpanzees that send signals to other members of the group when they find food, monkeys are selfish when they find food. Monkeys are very greedy and only share the food among group members if it is only available in abundance (Palomar, paras 4-5). Chimpanzees are the unique primates according to

Retake exam Essay Example | Topics and Well Written Essays - 1000 words

Retake exam - Essay Example However, increased activity leads to opening of air passages for more air. This leads to bronchodilation. 23. An infant born prior to 32 weeks gestation is likely to suffer from respiratory distress, a condition in which following the first breath the child is unable to re-inflate the lungs. What product is normally produced by the lungs to keep the lungs from collapsing upon themselves? 24. At about 34 weeks gestation specialized cells within the lungs begin to produce a lipid-rich detergent-like fluid that aids in maintaining inflation of the lungs. What cell are responsible for producing the fluids Compliance affects the expansion of the lung and hence only affects inspiration as reduced oxygen enters the lung. Expiration is not affected. Inspiration is only affected as the lung gets stiffer making it difficult for acquisition of oxygen. The law shows that indirect proportionality does not exist between gas and partial pressure. However, the law states that a gas that dissolves in any given liquid directly relates to the partial pressure. Breathing is a crucial process in human. In human, the action involves breathing in and out. This is accomplished due to the variation in pressure within the thorax as compared to the outside. The process also requires the use of muscles. The most essential muscles for the process are intercostals muscles located between the ribs (â€Å"Mechanism of Breathing 1†). Once human inhale the muscles and diaphragm contacts to expand the chest capacity. This causes the diaphragm to flatten. As a result, it moves downwards, and the intercostals muscles move the rib cage upwards and out. This significantly alters the air pressure. The increase in size leads to a reduction in the internal air pressure (â€Å"Mechanism of Breathing 1†). On the other hand, air from the outside moves into the lungs to equalize the pressures. In exhaling, the reverse takes place. The diaphragm together with the muscles relaxes

Ethic Diversity in China Term Paper Example | Topics and Well Written Essays - 1750 words

Ethic Diversity in China - Term Paper Example Although these two groups, Tibetans and Mongolians are the vast majority groups, which have the biggest population, China is ethnically very diverse nation. Based on the country’s provincial data for the years 1982 to 2007, there is evidence that the neoliberal process in China has many impacts on the minority groups in the country. Apart from the eastern coastal regions, the other parts of China are highly ethnically diverse (Smith 76). The other parts of the country are four times more ethnically diverse than the coastal parts. Most of these minority ethnic groups in China are highly affected by the neoliberal process over the last years. Neoliberal process affects these groups in terms of economical, political, and social conditions. Over the last thirty-five years, China has gone through a fast economic development and growth in the world. However, according to many studies the coastal provinces have an average growth, which is much higher than in the other provinces. During the 1970s and 1990s, the GPD per capita of the coastal province grew by a rate of 10% much higher than in the other provinces (Schiller and Ayse 178). The inequality of income generation between the coastal regions and the other poor provinces, which accommodates the majority minority groups of china such as Tibetans and Mongolians, continued to increase over time. Nowadays, the majority of the poor citizens of China are found with these minority groups living in the western China. The gap between the rich and the poor keeps on increasing hence portraying the impacts of neoliberal process in the country. The big question asked by many people is, why are coastal provinces richer than the other provinces in China? Many studies have investigated the factors that affect the income inequality in the country. Most of the studies conclude that it is due to the neoliberal process in the country that

Retake exam Essay Example | Topics and Well Written Essays - 1000 words

Retake exam - Essay Example However, increased activity leads to opening of air passages for more air. This leads to bronchodilation. 23. An infant born prior to 32 weeks gestation is likely to suffer from respiratory distress, a condition in which following the first breath the child is unable to re-inflate the lungs. What product is normally produced by the lungs to keep the lungs from collapsing upon themselves? 24. At about 34 weeks gestation specialized cells within the lungs begin to produce a lipid-rich detergent-like fluid that aids in maintaining inflation of the lungs. What cell are responsible for producing the fluids Compliance affects the expansion of the lung and hence only affects inspiration as reduced oxygen enters the lung. Expiration is not affected. Inspiration is only affected as the lung gets stiffer making it difficult for acquisition of oxygen. The law shows that indirect proportionality does not exist between gas and partial pressure. However, the law states that a gas that dissolves in any given liquid directly relates to the partial pressure. Breathing is a crucial process in human. In human, the action involves breathing in and out. This is accomplished due to the variation in pressure within the thorax as compared to the outside. The process also requires the use of muscles. The most essential muscles for the process are intercostals muscles located between the ribs (â€Å"Mechanism of Breathing 1†). Once human inhale the muscles and diaphragm contacts to expand the chest capacity. This causes the diaphragm to flatten. As a result, it moves downwards, and the intercostals muscles move the rib cage upwards and out. This significantly alters the air pressure. The increase in size leads to a reduction in the internal air pressure (â€Å"Mechanism of Breathing 1†). On the other hand, air from the outside moves into the lungs to equalize the pressures. In exhaling, the reverse takes place. The diaphragm together with the muscles relaxes

Accomplishing Iraqs Sovereignty Essay Example for Free

Accomplishing Iraqs Sovereignty Essay The New York Times article Iraq Marks Withdrawal of U. S. Troops From Cities by Alissa J. Rubin covers a milestone in Iraqs post-Hussein political scene: The withdrawal of American troops from major Iraqi cities and settlements which in turn resulted in their declaration of sovereignty. Although many Iraqis desire sovereignty, there are others who believe that Iraqi security forces have inadequate experience to control insurgencies that continue to occur within Iraqi cities, as a bombing occurred in a market place on the same day as the parade. However, Prime Minister Nuri Kamal al-Malaki is confident that the Iraqi government can handle the maintenance of security within the country. Although there are still Americans in some urban outposts, most of the troops have already withdrawn, giving the local security forces more control over the cities. The event has also been declared as a national holiday even though it has not fully received national sovereignty yet (Rubin, 2009). By pulling out the occupying forces, the American government has eased tensions between them and Iraq, as well as with other Arab nations within the region. See more: My Writing Process Essay Iraq can govern themselves independently once again. It would also project lesser spending for the American government since they have started pulling out troops and loosening their control. It would also strengthen the bond between the American and Iraqi governments, and also that with other governments around the region. However, it would also be quite a challenge for the local security forces to maintain the safety within Iraqi cities, without the presence of American troops since insurgencies have not yet halted. Many Iraqis were relieved and joyous of the American troops exit in their cities, even if some still remained for security purposes. It is probably because of the tightness of the Americans grip on their society in relation to security. However, some Iraqis fear that with this withdrawal, insurgents would have more opportunity to strike and deliver their wrath (Rubin, 2009). Indeed, security might be ineffective without the American troops presence — or with lesser troops present. However, others also believe that the Americans brought the insurgence along when they occupied the cities. In short, they believe that the Americans are the insurgents targets. Without the troops, they believe that less attacks would occur, although they cannot really be too sure. Fear would continue to prevail if the Iraqi security forces could not guarantee the citizens safety, which may lead to discouragement and decline of confidence towards the Iraqi government. References Rubin, A. (2009, June 30). Iraq marks withdrawal of U. S. troops from cities. The New York Times. Retrieved July 1, 2009, from http://www. nytimes. com/2009/07/01/world/middleeast/01iraq

The Law Code of King Alfred the Great

The Law Code of King Alfred the Great The Law Code of King Alfred the Great The Law Code of King Alfred the Great is the largest and best preserved piece of legal documentation made prior to the Norman conquest of 1066 [1], and the first surviving Anglo-Saxon law code since Ines, nearly two centuries earlier [2], making it an essential document in the study of late Anglo-Saxon law, culture and society. The documents usefulness as a historical source stems not only from its unique existence as a source of law for the Alfredian period, but also from the fact that it was written by Alfred himself; as noted by Wormald, Alfred was the only European king of the Early Middle Ages known to have written books [3], and therefore his Law Codes give historians a unique insight into the political thought of the later Anglo-Saxon kings and the legal system of ninth century England. Alfreds Law Code also reveals much about the character and personality of its author. For example, the fact that Alfred was unique among Early Medieval rulers in his extensive authorship of books and legal documents [4] shows the Kings commitment to learned activity and his understanding of the importance of written record in the efficient and successful running of his kingdom. It is also important to note that Alfreds Law Code was written at a time when no other English king had issued laws for nearly a hundred years [5]. The reasons for this sudden return to the issuing of written law are not expressly stated by Alfred, either in the Preface or Codes themselves, however it can be argued that by issuing his Law Code at such a time, Alfred was showing a genuine concern for the wellbeing of his people, in ensuring fairness and equality for all before the law. Study of Alfreds Law Code also reveals the author to be a pragmatist in his dealing with the law. For example, while it is clear Alfred would rather prevent the custom of blood feuds, he realises that the Anglo-Saxon world is one of violence, and the feud is a necessary, albeit distasteful, part of this. Therefore Alfred does not seek to make blood feuds illegal but instead to regulate them so as to minimise violence and bloodshed.[6] This practical approach to law-making is also shown in Alfreds preface to his Laws, where he states that a man has no need of law books if he judges fairly and equally [7]. However the fact that Alfred is writing this in his Law Code shows that although in an ideal world such a code would not be needed, he accepts that men are only human and many will require guidance as to what is right and wrong. The Law Code of King Alfred the Great is the largest and best preserved piece of legal documentation made prior to the Norman conquest of 1066 [1], and the first surviving Anglo-Saxon law code since Ines, nearly two centuries earlier [2], making it an essential document in the study of late Anglo-Saxon law, culture and society.justice. [9] This theory is also supported by Alfreds own introduction to his translation of Pope Gregorys Pastoral Care, in which he speaks of his respect for the Anglo-Saxon kings of the Golden Age of the 7th Century who not only maintained their peace, morality and authority at home but also extended their territory outside [10]. This suggests that Alfreds intentions in writing his Law Code were born out of a desire to return to a time when, in his eyes, things were better. However Alfreds use of the phrase extended their territory outside [11], should also be noted, as it implies other intentions than those immediately obvious from the accounts of Asser and others, including Alfred himself. Therefore, while Alfred may have been motivated to write his Laws for the good of his people, it is important to remember that the King had other reasons for writing his Code and the laws serve other purposes other than the direct administration of justice. One such unofficial reason for Alfreds writing of his Law Code, it can be argued, was to assert his royal power and ensure the loyalty of his subjects in a legal document that could not be disputed [12], thereby safeguarding his own position and consolidating his hold over the kingdom. This intentional inclusion of laws designed to ensure loyalty from Alfreds subjects can be seen in the wording of the Law Codes themselves, where treason is portrayed as the most unholy and unforgivable of sins only for treachery to a lord they dared not declare any mercyhe [Christ] charged everyone to love his lord as himself [13]. The reference to Christ in this quote shows the severity of the crimes of treason and treachery, as even the mercy of Christ is not afforded to those who commit these sins. The theory that Alfreds Laws were intended to secure his own position, is given weight by the underlying threat of rebellion that was present for much of Alfreds reign, especially in the case of Aethelwo ld, rival to the throne and the son of Alfreds predecessor, who led a rebellion in 899[14], which could have been a direct influence upon the emphasis placed on loyalty to the king and lords found in Alfreds Code. The underlying political agenda of Alfreds Laws is also an important aspect of the text. It is argued by Wormald that Alfreds respectful mentions of the laws of Offa and Aethelbert (previous kings of Mercia and Kent respectively) in his preface to his own laws, and his statement that he is influenced by them in his own law making, is an attempt to remind Mercians and Kentishmen of his concern for their traditions'[15]. This pandering to the traditions of the other English kingdoms suggests that Alfred was subtly attempting to enhance his own power over the rest of England outside of Wessex, ultimately leading to him being accepted as Anglo Rex, the title eventually bestowed upon his successors. However as Pratt reminds us, the fact that Alfreds Law Code contains a political agenda need not make it irrelevant as a source of honest legal intentions [16]. Pratts theory is supported by the inclusion in Alfreds Law Code the laws of one of his predecessors, Ine, whose laws deal primarily w ith theft, trading and agricultural matters. [17] In contrast to this Alfreds laws deal mostly with the breaking of oaths, injuries and sexual offences  [18], and so Alfred can be seen to be filling in the blanks in Ines original laws, therefore honestly trying to better the current legal system. Religious imagery and language features very heavily in Alfreds Law Codes and there are several arguments as to why this is. Wallace-Hadrill argues that the main reason for the sustained religious imagery in the Law Codes is due to the medieval perception that kingship was a divine right and Alfreds use of religious imagery is another attempt to assert his authority and show his right to the throne, thus making any sin committed against him a sin against God. [19] Similarly it is argued that the use of religious imagery by Alfred is due to the lack of an effective way of enforcing the law in Alfreds kingdom and an authority greater than the king or any earthly lord was needed to ensure social order [20]. However it can also be argued that the sustained religious imagery in the Law Codes is nothing more than the product of a deeply Christian society, where the natural law of God forms the basis for all perceptions of right and wrong, therefore it is only natural that religion features extensively in a book of law. In conclusion Alfreds law code is a synthesis of the laws of several other Anglo-Saxon kings [21], along with his own work, created with the intention of codifying and clarifying existing laws, exerting royal authority and promoting the King as leader not only of Wessex but of the English people. Bibliography R. Abels, Alfred the Great: War, Kingship and Culture in Anglo Saxon England (Essex, 1998) J. R. C. Hall, A Concise Anglo-Saxon Dictionary (London, 4th ed. 1960) S. Keynes and M. Lapidge, trans. Alfred the Great: Assers Life of Alfred and Other Contemporary Sources (London, 1983) D. Pratt, The Political Thought of King Alfred the Great, (Cambridge, 2007) S. Reynolds, Medieval Law, in P. Linehan and J. Nelson (eds), The Medieval World (Oxon, 2001) A. P. Smyth, King Alfred the Great (Oxford, 1995) E. G. Stanley, On the Laws of King Alfred: The End of the Preface and the Beginning of the Laws, in J. Roberts, J. Nelson, M. Godden (eds), Alfred the Wise (Cambridge, 1997) M. H. Turk (ed.), The Legal Code of Alfred the Great (Boston, 1883) J. M. Wallace-Hadrill, Early Germanic Kingship in England and on the Continent (London, 1971) D. Whitelock, English Historical Documents Vol. 1 (London, 1955) P. Wormald, The Ninth Century, in J. Campbell (ed.), The Anglo Saxons (London, 1991) P. Wormald, The Making of English Law: King Alfred to the Twelfth Century, Vol. 1: Legislation and its Limits. (Oxford, 1999) [1] P. Wormald, The Making of English Law: King Alfred to the Twelfth Century, Vol. 1: Legislation and its Limits. (Oxford, 1999), p. 265 [2] P. Wormald, The Ninth Century, in J. Campbell (ed.), The Anglo Saxons (London, 1991), p.134 [3] Ibid., p. 135 [4] Ibid. [5] J.M. Wallace-Hadrill, Early Germanic Kingship in England and on the Continent (London, 1971), p. 148 [6] R. Abels, Alfred the Great: War, Kingship and Culture in Anglo Saxon England (Essex, 1998), p.276 [7] D. Whitelock, English Historical Documents Vol. 1 (London, 1955), p.373 [8] S. Keynes and M. Lapidge, trans, Alfred the Great: Assers Life of King Alfred and Other Contemporary Sources (London, 1983), p.45 [9] Whitelock, English Historical Documents, p.331 [10] Keynes and Lapidge, Assers Life of King Alfred p. 25 [11] Ibid. [12] Ibid. p.39 [13] Whitelock, English Historical Documents, p. 373 [14] Wormald, The Ninth Century p. 155 [15] Ibid. p.157 [16] D. Pratt, The Political Thought of King Alfred the Great, (Cambridge, 2007), p. 217 [17] Ibid. p. 220 [18] Ibid [19] Wallace-Hadrill, Early Germanic Kingship p.144 [20] Abels, War, Kingship and Culture p. 277 [21] A. P. Smyth, King Alfred the Great (Oxford, 1995), p. 238

Abortion :: essays research papers

ABORTION This topic has always been a concern between the people and the government. There are approximately 1.6 million abortions. Abortion means â€Å"Induced termination of pregnancy and expulsion of an embryo or fetus that is incapable of survival. I think that basically, people can do whatever they want to do, as long as they know what they are doing. What abortion is, is that if a woman has a baby in her stomach, and she does not want to have the baby, she can go through abortion or have the baby and put the baby for adoption. The main reason for aborting a baby is because that they can not handle the responsibility, another one is because they can not afford it. There are three stages in a woman’s pregnancy. The first stage is when the baby is still a small egg kind of growing. The second stage is when it actually gets their feet and hands and a heart. The third stage is when it is actually living off of your body as another human being. think that if you are too youn g to have a baby, and you are pregnant, then I think it should be ok for the person to abort the child. One of the side effects for having an abortion is that you feel the pain and you can get diarrhea, nausea, also it increases chances of getting cancer, anemia, and lung disease. Another effect that has on the women is the psychological effects. About ninety five percent of the women who had an abortion had a negative psychological effect, and ninety seven percent thought they have taken a human’s life. There are many ways to abort a child, most of the time the doctor would just prescribe medication to take. If medication does not work, they will pull it out. Most of the time, the medication would kill the baby and the woman would just have to give birth to a dead baby, or they can make it so that you have a miscarriage. However, if the baby is in its first trimester, a vacuum can suck it and it will have hardly any damage to your body, except for that if a part of a fetus i s left behind, it can infect. The main reason there are debates over this issue is because it is a new life in a stomach, never seen the outside world before.

Metallica Essay -- essays research papers

â€Å"If you came here to see spandex and big hair, this ain’t your band†, Metallica’s â€Å"war cry† throughout the early eighties. While the rest of the hard rock bands wanted to get rich and a lot of women, Metallica, as in the words of former lead guitarist Dave Mustaine, â€Å"Our hole existence pretty much was guitar, dominating the world and getting liquored up†.   Ã‚  Ã‚  Ã‚  Ã‚  During the late 1970s and early 1980s, there was a new wave a British Heavy Metal entering the cassette and 8-track decks of people everywhere. Over in Denmark, current Metallica drummer Lars Ulrich, was a hug fan of this type of music. So obsessed with this music, Lars Ulrich wanted to start a heavy metal band... a band that he could play his favorite songs with.   Ã‚  Ã‚  Ã‚  Ã‚  On the other side of the globe, James Hetfield, Metallica’s current rhythm guitarist and lead singer, was looking to start a band of his own. His current roommate had taught him how to play guitar and James was very motivated to get something started. In effect, James had put a listing in a worldwide music magazine, The Recycler under â€Å"H† for â€Å"Heavy Metal†. James and Lars, were the only ones listed, so it was obvious that the two should talk to each other.   Ã‚  Ã‚  Ã‚  Ã‚  In the fall of 1981, the band â€Å"Metallica† was formed. Playing drums was Lars Ulrich, on bass guitar was Ron McGoveny, playing lead guitar was Dave Mustaine, and rhythm guitar and lead vocalist was James Hetfield. During the song writing process over the next few months, the band became very addicted to Alcohol. When drunk, Dave Mustaine would get very violent, while the rest of the band would get happy. Happy and Violent people just don’t mix. Ron McGoveny could not handle the situation with Dave, and so he left the band.   Ã‚  Ã‚  Ã‚  Ã‚  Lars, James, and Dave then went around to local clubs to check out bassists’ from other bands. At one club, they found Cliff Burton playing with a band called Trauma. Cliff Burton was a technical engineer and could do certain things on a bass that would make it sound like noises from a guitar. After the show that night, Lars, James, and Dave confronted Cliff asking him to join â€Å"Metallica†. Cliff said he would join, only if the band relocated from Los Angeles to San Francisco.   Ã‚  Ã‚  Ã‚  Ã‚  In Los Angeles, Metallica recorded their first demo... ...the Page,† written by Bob Segar, was placed on this album. James Hetfield states, â€Å"When I first heard this song, the lyrics spoke to me and I realized that this song was written for me, written for Metallica.† The Video released for this song showed a story of a prostitute trying to support and provide a normal life for herself and her daughter, accompanied by the song in the back-ground.   Ã‚  Ã‚  Ã‚  Ã‚  Since the start of Metallica, the members have always been about the fans, and for the fans. The members of Metallica consider themselves to be four lucky fans who got together in a garage. Metallica’s music goes much more deeper in emotions than rap and other new forms of â€Å"popular† music. Since the day I started listening to Metallica, there hasn’t been a day that went by where I didn’t listen to them. Metallica has a song for every person and every emotion. By cutting there hair, by changing what ways they allow their music to be produced, they have grown up. Metallica was started by 17 year olds and while they are in their ripe, current age 37, they will continue making music that suits them, and only them. For that reason, they have my full and undivided respect.

Strategic Plan of Shangri-La Hotel

Table of Contents 1. 0Introduction2 2. 0Strategic Plan3 3. 0Describe mission statement, strategic goals and corporate strategies for a hotel4 3. 1Mission Statement4 3. 2Strategic Goals6 3. 3Corporate Strategies7 3. 3. 1Shangri-La Care 1: Shangri-La Hospitality from Caring People9 3. 3. 2Shangri-La Care 2: Delighting Customers9 3. 3. 3Shangri-La Care 3: Recover to Gain Loyalty9 3. 3. 4Shangri-La Care 4:  Take Ownership10 4. 0SWOT chart for the Shangri-La Hotel11 5. 0Conclusion14 6. 0Reference15 1. 0 Introduction Our group have chosen Shangri La as our topic of discussion for our report writing.Shangri La is a cooperation that has a lot of hotels and resorts in the whole wide world. The name of ‘Shangri La’ was actually from a novel published in 1933 named, ‘Lost Horizon’ written by James Hilton. In present days, the name ‘Shangri La’ has become famous in the worldwide. In 1971, Shangri La has its own deluxe hotel in Singapore. After that, Shang ri La had grew into a huge cooperation which own 72 hotels and resorts in different countries, such as, Asia Pacific, North America, the Middle East, Europe and yet Shangri La is planning to develop more hotels in different countries.Besides that, Shangri La has two Asia’s most prestigious recreational clubs, that is, the Aberdeen Marina Club in Hong Kong, and the Xili Golf and Country Club in Shenzhen. Furthermore, Shangri La’s always follow Asian Hospitality as their unique hospitality to treat their customer. In order to compete with other hotels and resorts, Shangri La had emphasized on hospitality towards their customer. The main thing that makes Shangri La being successful and being different from the other hotels and resorts is offering high level of Asian standards of hospitality and caring for people.Therefore, Shangri La hotels and resorts will care for each and every customer. They will make sure that every customer will satisfied with their services. Shangr i La search for trendsetters and professionals to serve their customer and to achieve the goal, that is, to make sure every customer has great experience once they stay in the hotels and resorts. Strategic planning is critical to business success. Different from classic business planning, the strategic variety involves vision, mission and outside-of-the-box thinking.Strategic planning describes where you want your company to go, not necessarily how you're going to get there. However, like all other â€Å"travel plans,† without knowing where you want to go, creating details on how to arrive are meaningless. Strategic planning defines the â€Å"where† that your company is heading. In order for a business to be successful, there needs to be a roadmap for success. A strategic plan helps to provide direction and focus for all employees. It points to specific results that are to be achieved and establishes a course of action for achieving them.A strategic plan also helps the various work units within an organization to align themselves with common goals. Building a strategic plan is not difficult. It will take some thought and some feedback from customers and others, but businesses should be routinely garnering feedback from appropriate constituent groups on an on-going basis. The process of developing a strategic plan should be rewarding for all involved and usually helps develop stronger communications between members of the planning team. Once developed, the key to making the plan work is a commitment to seeing it through and sound implementation.Many businesses have developed strategic plans only to put them on a shelf to gather dust. Managers need a well-developed strategic plan in order to effectively establish expectations for their employees. Without a plan, expectations are developed in a void and there is little or no alignment with common goals. A good strategic plan looks out 2 to 5 years and describes clearly how the business will grow and prosper over that planning horizon. 2. 0 Strategic Plan 3. 0 Describe mission statement, strategic goals and corporate strategies for a hotel 4. Mission Statement In 2010, Shangri-La Hotels and Resorts had more than seventy hotels and 40,000 employees, with a vision to double within five years, all while maintaining their unique culture of high quality caring and hospitality. In recent years, the hotel chain has won almost every global award, including Asia’s best hotel brand for business and vacation, best luxury hotel chain (Asia Money), best business hotel brand in Asia Pacific (Business Traveler) and top five best overseas hotel (Observer and Guardian) (Marquardt 2011).Shangri-La has a powerful vision for its employees as well as its guests. Employee learning and development is an integral role in Shangri-La and is part of the company’s mission, which states that its aim includes â€Å"enabling all employees to achieve their personal and professional growth. â₠¬  Eng Leong Tan, Director for HR notes, â€Å"We seek to be the first choice employer among hospitality workers. We are committed to providing an environment in which employees can learn and grow.It is not enough just to pay well and offer good benefits. Growth opportunities are equally important, especially to younger employees† (Marquardt 2011). Shangri-La’s hotel mission statement we envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same. We commit to operating in an economically, socially and environmentally responsible manner whilst balancing the interest of diverse stakeholders (Lincoln 2007).We strive to be a leader in corporate citizenship and sustainable development, caring for our employees and customers, seeking to enrich the quality of life for the communities in which we do business and serving as good stewards of society and the en vironment (Shangri-La Asia Limited 2010). â€Å"To delight our guests every time by creating engaging experiences straight from our hearts†. Again the same, they want to delight their quests, but as there is a low traffic of guests, it is self explanatory that they are not fulfilling the needs of their guests.According to their mission they want to differentiate them with others by providing the guests a feeling of home and interacting but for that they need customers, without that they can’t do anything (Kumar Swain 2011). 4. 2 Strategic Goals Shangri-La Hotel is a facility of services which provide places to stay for customers around the world. It is known as a hotel or a resort for consumers to relax or  even have a  vacation at  the hotel. Shangri-La Hotel is a  much known hotel in Singapore  because it was founded there itself. Shangri-La Hotel has provided a hotel for business traveler.Therefore, it has made another target of business in its management. With these targets, the company has proven to be the world’s best finest hotel in management and services. This hotel has also been situated in Malaysia itself, which have also become a finest hotel for business travelers and also travelers around the world and locally. Therefore, with these achievements, we have decided to make a research about the company itself and prove of its facility that satisfies us as a customer (Shangri-La International Hotel Management Ltd. 2012).Great hotels are made by great employees, not by crystal chandeliers or expensive carpets. This strongly held belief at Shangri-La Hotels and Resorts translates to a firm commitment to employee development. Such dedication will be increasingly important as the group’s workforce grows from 37,000 to nearly 60,000 by 2013 (Shangri-La International Hotel Management Ltd. 2012). The process begins with careful selection staff are â€Å"hired for attitude, trained for skills† providing a fertile f oundation for the Shangri-La philosophies to be embraced.Shangri-La then invests heavily in training perhaps more than any other hotel group with intensive, ongoing coaching for all staff at 68 hotels and resorts. The group then retains its high caliber staff by creating an environment whereby employees may achieve their personal and career goals. Shangri-La has one of the lowest staff turnover rate in the industry (Shangri-La International Hotel Management Ltd. 2012). 4. 3 Corporate Strategies Shangri-La Care the group’s defining feature is its exceptional and warm hospitality, as defined by its philosophy Shangri-La hospitality from caring people.All staff undergoes the â€Å"Shangri-La Care† training programme within six months of joining the group. The programme is designed to develop a consistent Shangri-La style of service to deliver a superior guest experience and build brand loyalty. Respect, courtesy, sincerity, helpfulness and humility are all core values of the training. Under the umbrella theme â€Å"Shangri-La Care the Shangri-La Way† the programme is divided into four modules: Shangri-La Care 1 – â€Å"Shangri-La hospitality from caring people†, Shangri-La Care 2 – â€Å"Delighting customers†, Shangri-La Care 3 – â€Å"Recover to gain loyalty† and Shangri-La Care 4 – â€Å"Taking ownership. The four modules of Shangri-La Care focus on the group’s mission: Delighting customers each and every time, part of Shangri-La’s guiding principles (Mohd  Rizal 2007). Shangri-La Care is a living culture within the group, strongly supported by top management and continuously cascaded through the organization. All hotels are required to allocate a specific budget for people training and development and the hotels’ general managers are responsible for ensuring the all the allocated funds are spent year after year.Below is Shangri-La Care Modules that line out what servi ce personnel do and how to serve their customers should best (Shangri-La International Hotel Management Ltd. 2012). 4. 4. 1 Shangri-La Care 1: Shangri-La Hospitality from Caring People First of all, addresses how to make the guests feel special and important by focusing on the five core values of Shangri-La Hospitality: Respect, Humility, Courtesy, Helpfulness and Sincerity. It also imbues  the value of  Ã¢â‚¬ËœPride without Arrogance’ as the service  hallmark (Mohd  Rizal 2007). . 4. 2 Shangri-La Care 2: Delighting Customers Focuses on the importance of guest loyalty and how it can only be achieved by delighting the guests not just the first time but every single time. Employees must be guest obsessed, doing more for guests by ‘going the extra mile', being flexible and never  saying no, anticipating and responding quickly, and recognizing the guest's individual needs (Mohd  Rizal 2007). 4. 4. 3 Shangri-La Care 3: Recover to Gain Loyalty High lights the impo rtance of recovery when a mistake is made.When recovery is done well, it may be an opportunity to gain further commitment and loyalty but if there is no or poor recovery the lifetime value of the guest is lost in addition to at least 25 others who may hear of the incident through word of mouth. The module teaches the five steps to recovery – Listen, Apologize, Fix the Problem, Delight – the Extra Mile and Follow Up (Mohd  Rizal 2007). 4. 4. 4 Shangri-La Care 4:  Take Ownership Finally, addresses the importance of our employees taking ownership to show care for the customers, colleagues and company.The driver of ownership is  Ã¢â‚¬Å"SELF†, which means S (Show commitment), E (Eager to take initiative), L (Lead ourselves) and F (Filled with  passion). This module attempts to create in the employee’s the mind-set to live in an environment that is  filled with  Care for  guests, Compassion for colleagues and  Pride in the  company (Mohd  Riz al 2007). 4. 0 SWOT chart for the Shangri-La Hotel Strengths| Weaknesses| 1) Shangri-La Hotel is regarded as one of the world’s best management hotel.It includes Shangri-La Hotel and Traders Hotels. 2) Shangri-La Hotel manages to train well employees who are able to provide better quality services to customers. 3) Shangri-La owns strong capital and service that helps it earn good reputation and consumer loyalty. 4) Shangri-La Hotel the uniqueness of interior design of the hotel rooms, lobby, dining cafe and state of the art facilities has been able to attract customer’s intention. It also has been on the luxury of facilities, which can make customers feel comfortable. ) Improved the existing electronic Best Practice process to ensure company-wide benchmarking where ideas with potential for global implementation are highlighted. The most valuable Best Practice recognition was created and is awarded on an annual basis. | 1) Senior executives approaching retirement with n o clear recognizable successor. 2) Problems in recruiting employees to work at the resorts. 3) Shangri-La is very famous in Asia but not in the other continents. So it is hard to attract those customers. ) Losing market share to rivals and higher overall unit costs relative to rivals 5) Unattractive compensation packages. Thus, failure to understand culture differences. | Opportunities| Threats| 1) Relatively safe and peaceful business environment. No natural disaster around the Hotel location, no riots, no terrorist attack, without violent protest or demonstration. 2) The resort hotel is located in a unique island with beautiful beaches and clear water ideal for snorkeling and living activities. 3) Shangri-La has opportunities to attract more ustomers. And then it can improve its fame all around the world. 4) The income of residents continued to rise, according to Maslow’s theory of the level demand, when the people’s living standards up to a certain extent, they hope to meet spiritual needs. Hotel facilities will attract customers’ so the hotel consumption of the people will continue to increase. 5) Increase presences in Asia and also relaxed travel restrictions. | 1) Aggressive fishing activities have been carried out nearby the island lately and it has caused unduly pollution as a result. ) There are many existing and newly built island resorts in the Asia-Pacific region. 3) The competitors are strong. There are lots kinds of hotels, so Shangri-La does not have tremendous competitiveness. 4) Restrictions on travel. 5) Increase in the cost of labor and current economic situation. | SWOT analysis can be defined as â€Å"a critical assessment of the strengths and weaknesses, opportunities and treats in relation to the internal and environment factors affecting an entity in order to establish its condition prior to the preparation of the long term plan. In addition, strengths and weaknesses analysis involves looking at the particular stre ngths and weaknesses of the organization itself and itself and its products/services range. It is an internal appraisal. An analysis of opportunities and threats is concerned with profit making opportunities in the business environment and with identified threats such as falling demand, government legislation and new competition etc. Therefore it is an external appraisal. 5. 0 Reference ) Online Business Advisor, 2006, (Why is Strategic Planning important), viewed 23 February 2012, Available from: http://www. onlinebusadv. com/? PAGE=171 2) David Ingram, D 2012 (Why is the Implementation of projects important to strategic Planning and the Project Manager) viewed 23 February 2012, Available from: http://smallbusiness. chron. com/implementation-projects-important-strategic-planning-project-manager-18215. html 3) Shangri-La 2012, (International Hotel Management Ltd. ) viewed 23 February 2012, Available from: http://www. shangri-la. com/en/corporate/aboutus/overview 4) Strategic Plan of Shangri-La Hotel Table of Contents 1. 0Introduction2 2. 0Strategic Plan3 3. 0Describe mission statement, strategic goals and corporate strategies for a hotel4 3. 1Mission Statement4 3. 2Strategic Goals6 3. 3Corporate Strategies7 3. 3. 1Shangri-La Care 1: Shangri-La Hospitality from Caring People9 3. 3. 2Shangri-La Care 2: Delighting Customers9 3. 3. 3Shangri-La Care 3: Recover to Gain Loyalty9 3. 3. 4Shangri-La Care 4:  Take Ownership10 4. 0SWOT chart for the Shangri-La Hotel11 5. 0Conclusion14 6. 0Reference15 1. 0 Introduction Our group have chosen Shangri La as our topic of discussion for our report writing.Shangri La is a cooperation that has a lot of hotels and resorts in the whole wide world. The name of ‘Shangri La’ was actually from a novel published in 1933 named, ‘Lost Horizon’ written by James Hilton. In present days, the name ‘Shangri La’ has become famous in the worldwide. In 1971, Shangri La has its own deluxe hotel in Singapore. After that, Shang ri La had grew into a huge cooperation which own 72 hotels and resorts in different countries, such as, Asia Pacific, North America, the Middle East, Europe and yet Shangri La is planning to develop more hotels in different countries.Besides that, Shangri La has two Asia’s most prestigious recreational clubs, that is, the Aberdeen Marina Club in Hong Kong, and the Xili Golf and Country Club in Shenzhen. Furthermore, Shangri La’s always follow Asian Hospitality as their unique hospitality to treat their customer. In order to compete with other hotels and resorts, Shangri La had emphasized on hospitality towards their customer. The main thing that makes Shangri La being successful and being different from the other hotels and resorts is offering high level of Asian standards of hospitality and caring for people.Therefore, Shangri La hotels and resorts will care for each and every customer. They will make sure that every customer will satisfied with their services. Shangr i La search for trendsetters and professionals to serve their customer and to achieve the goal, that is, to make sure every customer has great experience once they stay in the hotels and resorts. Strategic planning is critical to business success. Different from classic business planning, the strategic variety involves vision, mission and outside-of-the-box thinking.Strategic planning describes where you want your company to go, not necessarily how you're going to get there. However, like all other â€Å"travel plans,† without knowing where you want to go, creating details on how to arrive are meaningless. Strategic planning defines the â€Å"where† that your company is heading. In order for a business to be successful, there needs to be a roadmap for success. A strategic plan helps to provide direction and focus for all employees. It points to specific results that are to be achieved and establishes a course of action for achieving them.A strategic plan also helps the various work units within an organization to align themselves with common goals. Building a strategic plan is not difficult. It will take some thought and some feedback from customers and others, but businesses should be routinely garnering feedback from appropriate constituent groups on an on-going basis. The process of developing a strategic plan should be rewarding for all involved and usually helps develop stronger communications between members of the planning team. Once developed, the key to making the plan work is a commitment to seeing it through and sound implementation.Many businesses have developed strategic plans only to put them on a shelf to gather dust. Managers need a well-developed strategic plan in order to effectively establish expectations for their employees. Without a plan, expectations are developed in a void and there is little or no alignment with common goals. A good strategic plan looks out 2 to 5 years and describes clearly how the business will grow and prosper over that planning horizon. 2. 0 Strategic Plan 3. 0 Describe mission statement, strategic goals and corporate strategies for a hotel 4. Mission Statement In 2010, Shangri-La Hotels and Resorts had more than seventy hotels and 40,000 employees, with a vision to double within five years, all while maintaining their unique culture of high quality caring and hospitality. In recent years, the hotel chain has won almost every global award, including Asia’s best hotel brand for business and vacation, best luxury hotel chain (Asia Money), best business hotel brand in Asia Pacific (Business Traveler) and top five best overseas hotel (Observer and Guardian) (Marquardt 2011).Shangri-La has a powerful vision for its employees as well as its guests. Employee learning and development is an integral role in Shangri-La and is part of the company’s mission, which states that its aim includes â€Å"enabling all employees to achieve their personal and professional growth. â₠¬  Eng Leong Tan, Director for HR notes, â€Å"We seek to be the first choice employer among hospitality workers. We are committed to providing an environment in which employees can learn and grow.It is not enough just to pay well and offer good benefits. Growth opportunities are equally important, especially to younger employees† (Marquardt 2011). Shangri-La’s hotel mission statement we envision a community of responsible and educated citizens who are environmentally conscious, practice social responsibility in their daily lives and inspire others to do the same. We commit to operating in an economically, socially and environmentally responsible manner whilst balancing the interest of diverse stakeholders (Lincoln 2007).We strive to be a leader in corporate citizenship and sustainable development, caring for our employees and customers, seeking to enrich the quality of life for the communities in which we do business and serving as good stewards of society and the en vironment (Shangri-La Asia Limited 2010). â€Å"To delight our guests every time by creating engaging experiences straight from our hearts†. Again the same, they want to delight their quests, but as there is a low traffic of guests, it is self explanatory that they are not fulfilling the needs of their guests.According to their mission they want to differentiate them with others by providing the guests a feeling of home and interacting but for that they need customers, without that they can’t do anything (Kumar Swain 2011). 4. 2 Strategic Goals Shangri-La Hotel is a facility of services which provide places to stay for customers around the world. It is known as a hotel or a resort for consumers to relax or  even have a  vacation at  the hotel. Shangri-La Hotel is a  much known hotel in Singapore  because it was founded there itself. Shangri-La Hotel has provided a hotel for business traveler.Therefore, it has made another target of business in its management. With these targets, the company has proven to be the world’s best finest hotel in management and services. This hotel has also been situated in Malaysia itself, which have also become a finest hotel for business travelers and also travelers around the world and locally. Therefore, with these achievements, we have decided to make a research about the company itself and prove of its facility that satisfies us as a customer (Shangri-La International Hotel Management Ltd. 2012).Great hotels are made by great employees, not by crystal chandeliers or expensive carpets. This strongly held belief at Shangri-La Hotels and Resorts translates to a firm commitment to employee development. Such dedication will be increasingly important as the group’s workforce grows from 37,000 to nearly 60,000 by 2013 (Shangri-La International Hotel Management Ltd. 2012). The process begins with careful selection staff are â€Å"hired for attitude, trained for skills† providing a fertile f oundation for the Shangri-La philosophies to be embraced.Shangri-La then invests heavily in training perhaps more than any other hotel group with intensive, ongoing coaching for all staff at 68 hotels and resorts. The group then retains its high caliber staff by creating an environment whereby employees may achieve their personal and career goals. Shangri-La has one of the lowest staff turnover rate in the industry (Shangri-La International Hotel Management Ltd. 2012). 4. 3 Corporate Strategies Shangri-La Care the group’s defining feature is its exceptional and warm hospitality, as defined by its philosophy Shangri-La hospitality from caring people.All staff undergoes the â€Å"Shangri-La Care† training programme within six months of joining the group. The programme is designed to develop a consistent Shangri-La style of service to deliver a superior guest experience and build brand loyalty. Respect, courtesy, sincerity, helpfulness and humility are all core values of the training. Under the umbrella theme â€Å"Shangri-La Care the Shangri-La Way† the programme is divided into four modules: Shangri-La Care 1 – â€Å"Shangri-La hospitality from caring people†, Shangri-La Care 2 – â€Å"Delighting customers†, Shangri-La Care 3 – â€Å"Recover to gain loyalty† and Shangri-La Care 4 – â€Å"Taking ownership. The four modules of Shangri-La Care focus on the group’s mission: Delighting customers each and every time, part of Shangri-La’s guiding principles (Mohd  Rizal 2007). Shangri-La Care is a living culture within the group, strongly supported by top management and continuously cascaded through the organization. All hotels are required to allocate a specific budget for people training and development and the hotels’ general managers are responsible for ensuring the all the allocated funds are spent year after year.Below is Shangri-La Care Modules that line out what servi ce personnel do and how to serve their customers should best (Shangri-La International Hotel Management Ltd. 2012). 4. 4. 1 Shangri-La Care 1: Shangri-La Hospitality from Caring People First of all, addresses how to make the guests feel special and important by focusing on the five core values of Shangri-La Hospitality: Respect, Humility, Courtesy, Helpfulness and Sincerity. It also imbues  the value of  Ã¢â‚¬ËœPride without Arrogance’ as the service  hallmark (Mohd  Rizal 2007). . 4. 2 Shangri-La Care 2: Delighting Customers Focuses on the importance of guest loyalty and how it can only be achieved by delighting the guests not just the first time but every single time. Employees must be guest obsessed, doing more for guests by ‘going the extra mile', being flexible and never  saying no, anticipating and responding quickly, and recognizing the guest's individual needs (Mohd  Rizal 2007). 4. 4. 3 Shangri-La Care 3: Recover to Gain Loyalty High lights the impo rtance of recovery when a mistake is made.When recovery is done well, it may be an opportunity to gain further commitment and loyalty but if there is no or poor recovery the lifetime value of the guest is lost in addition to at least 25 others who may hear of the incident through word of mouth. The module teaches the five steps to recovery – Listen, Apologize, Fix the Problem, Delight – the Extra Mile and Follow Up (Mohd  Rizal 2007). 4. 4. 4 Shangri-La Care 4:  Take Ownership Finally, addresses the importance of our employees taking ownership to show care for the customers, colleagues and company.The driver of ownership is  Ã¢â‚¬Å"SELF†, which means S (Show commitment), E (Eager to take initiative), L (Lead ourselves) and F (Filled with  passion). This module attempts to create in the employee’s the mind-set to live in an environment that is  filled with  Care for  guests, Compassion for colleagues and  Pride in the  company (Mohd  Riz al 2007). 4. 0 SWOT chart for the Shangri-La Hotel Strengths| Weaknesses| 1) Shangri-La Hotel is regarded as one of the world’s best management hotel.It includes Shangri-La Hotel and Traders Hotels. 2) Shangri-La Hotel manages to train well employees who are able to provide better quality services to customers. 3) Shangri-La owns strong capital and service that helps it earn good reputation and consumer loyalty. 4) Shangri-La Hotel the uniqueness of interior design of the hotel rooms, lobby, dining cafe and state of the art facilities has been able to attract customer’s intention. It also has been on the luxury of facilities, which can make customers feel comfortable. ) Improved the existing electronic Best Practice process to ensure company-wide benchmarking where ideas with potential for global implementation are highlighted. The most valuable Best Practice recognition was created and is awarded on an annual basis. | 1) Senior executives approaching retirement with n o clear recognizable successor. 2) Problems in recruiting employees to work at the resorts. 3) Shangri-La is very famous in Asia but not in the other continents. So it is hard to attract those customers. ) Losing market share to rivals and higher overall unit costs relative to rivals 5) Unattractive compensation packages. Thus, failure to understand culture differences. | Opportunities| Threats| 1) Relatively safe and peaceful business environment. No natural disaster around the Hotel location, no riots, no terrorist attack, without violent protest or demonstration. 2) The resort hotel is located in a unique island with beautiful beaches and clear water ideal for snorkeling and living activities. 3) Shangri-La has opportunities to attract more ustomers. And then it can improve its fame all around the world. 4) The income of residents continued to rise, according to Maslow’s theory of the level demand, when the people’s living standards up to a certain extent, they hope to meet spiritual needs. Hotel facilities will attract customers’ so the hotel consumption of the people will continue to increase. 5) Increase presences in Asia and also relaxed travel restrictions. | 1) Aggressive fishing activities have been carried out nearby the island lately and it has caused unduly pollution as a result. ) There are many existing and newly built island resorts in the Asia-Pacific region. 3) The competitors are strong. There are lots kinds of hotels, so Shangri-La does not have tremendous competitiveness. 4) Restrictions on travel. 5) Increase in the cost of labor and current economic situation. | SWOT analysis can be defined as â€Å"a critical assessment of the strengths and weaknesses, opportunities and treats in relation to the internal and environment factors affecting an entity in order to establish its condition prior to the preparation of the long term plan. In addition, strengths and weaknesses analysis involves looking at the particular stre ngths and weaknesses of the organization itself and itself and its products/services range. It is an internal appraisal. An analysis of opportunities and threats is concerned with profit making opportunities in the business environment and with identified threats such as falling demand, government legislation and new competition etc. Therefore it is an external appraisal. 5. 0 Reference ) Online Business Advisor, 2006, (Why is Strategic Planning important), viewed 23 February 2012, Available from: http://www. onlinebusadv. com/? PAGE=171 2) David Ingram, D 2012 (Why is the Implementation of projects important to strategic Planning and the Project Manager) viewed 23 February 2012, Available from: http://smallbusiness. chron. com/implementation-projects-important-strategic-planning-project-manager-18215. html 3) Shangri-La 2012, (International Hotel Management Ltd. ) viewed 23 February 2012, Available from: http://www. shangri-la. com/en/corporate/aboutus/overview 4)